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Want to Know the Secret to Understanding Your Customers?  by Beck Cofrancesco

  • April 9, 2019
  • By Support
Want to Know the Secret to Understanding Your Customers?  by Beck Cofrancesco

Of course! We all do. What if I told you it’s easier than you think? Ready to find out? 

It’s a marketing secret everyone has access to regardless of the size of their budget.

It’s listening.

That’s right. The best marketers and businesses pay attention to their customers through listening.  Taking the time to hear what’s going on inside their customers heads.

Your customers are giving you clues left, right and centre. It’s up to you to pick them up and run with them.

The two easiest ways to listen are:

1. Ask them

The easiest way to find out what real customers think is to ask them. 

  1. Customer surveys
  2. After interactions
  3. In conversation

2. Get Social on Social

Social media is a great tool for finding out more about your customers. Especially Facebook. 

Check out their profile. You’ll find out heaps:

  • Who they are
  • What they like
  • Their jobs, locations, ages, and family
  • What they are interested in.

Ask for their opinion
Engaged customers will happily help you design offers, choose between designs, or help you out with a slogan. 
Facebook has quizzes and polls you can use to make this easier.

Hang out in the groups your customers hang out

If you pay attention to what people are saying in groups instead of what you want to say, you’ll hear the pains, frustrations and motivators straight from your customers.

But – NEVER, screenshot or use people’s stories without their permission. It’s against group rules and it’s also not cool – so don’t do it.


What do you do with all this info?

You create a customer persona (a more detailed picture of the old target audience profile) for each of the type of customers you want to attract to your business. 

Once you have a customer persona it’s easier to create content, identify opportunities and develop offers they’ll actually want to buy.


About the author

Marketing Strategist & Content Creator, Marketing Goodness

Beck works with people who are ready to grow their business through marketing, helping them understand where to start and what to say. 

To work with Beck email beck@marketinggoodness.com.au
You can follow her Facebook or Instagram accounts.

By Support, April 9, 2019
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